basa81 Privacy Policy

1. Introduction

basa81 ("basa81", "we", "us", "our") operates the online casino and sports betting platform accessible at https://basa81.app (the "Platform"). We are committed to protecting the personal data of everyone who uses our Platform and to being transparent about how that data is processed.

This Privacy Policy describes the types of personal information we collect from you when you visit, register on, or interact with the basa81 Platform; the purposes for which we use that information; the circumstances under which we may share it; how long we keep it; and the rights you have in relation to it.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated into the overall framework governing your use of the Platform. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

For the purposes of applicable data protection law, basa81 is the data controller responsible for the personal data collected through the Platform. As data controller, basa81 determines the purposes and means by which your personal data is processed.

All data subject requests, privacy complaints, and enquiries regarding this Privacy Policy should be directed to our support team using the contact details set out in Section 16 of this document.

3. Data We Collect

basa81 may collect and process the following categories of personal data about you:

3.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (required to verify you are 18 years of age or older).
• Residential address, including city and postal code.
• Email address linked to your basa81 account.
• Mobile phone number, including country code (+880 for Bangladesh).
• Copies of identity documents submitted during KYC verification (National ID card, passport, or equivalent).

3.2 Financial Data

• Mobile financial service account numbers associated with bKash, Nagad, Rocket, or Upay deposits and withdrawals.
• Masked card details (last four digits and card type) for Visa or Mastercard transactions; full card numbers are never stored by basa81 and are processed exclusively by our PCI-DSS compliant payment partners.
• Transaction history including deposit amounts, withdrawal amounts, dates, and processing status.
• Account balance and bonus balance information.

3.3 Transactional & Gaming Data

• Wager history including game titles, bet amounts, outcomes, and timestamps.
• Session data including login times, session duration, and device used.
• Responsible gaming settings you have applied, including deposit limits, cool-off periods, and self-exclusion status.
• Customer support interactions including live chat transcripts and email correspondence.

3.4 Technical & Usage Data

• IP address and approximate geographic location derived from IP.
• Browser type, version, and operating system.
• Device type and device identifiers (where applicable on mobile).
• Pages visited on the Platform, time spent on each page, links clicked, and referring URLs.
• Cookie identifiers and similar tracking technology data (see Section 8).

3.5 Communications Data

• The content of any messages you send to basa81 through live chat, email, or WhatsApp support channels.
• Your marketing preferences and communication opt-in or opt-out status.
• Feedback, survey responses, and promotion participation records.

4. How We Collect Data

basa81 collects your personal data through the following means:

• Direct provision: Data you enter when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automated technologies: Data collected automatically as you navigate the Platform, including via cookies, web beacons, server logs, and similar technologies described in Section 8.
• Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and card payment processors when you initiate a deposit or withdrawal.
• Identity verification providers: Data received from third-party KYC and identity verification services where we use such services to confirm documents you have submitted.
• Fraud and risk management partners: Data received from third-party fraud detection services to identify suspicious account activity, multi-accounting, or money laundering patterns.

5. Legal Basis for Processing

basa81 processes your personal data on the following legal bases:

Processing Purpose	Legal Basis
Account registration and management	Performance of a contract with you
Processing deposits and withdrawals	Performance of a contract with you
Identity verification (KYC)	Legal obligation; performance of a contract
Responsible gaming monitoring and tools	Legal obligation; legitimate interests
Fraud detection and prevention	Legitimate interests; legal obligation
Anti-money laundering compliance	Legal obligation
Customer support communications	Performance of a contract; legitimate interests
Direct marketing communications	Consent (you may withdraw at any time)
Platform analytics and improvement	Legitimate interests
Legal claims and dispute resolution	Legal obligation; legitimate interests

6. How We Use Your Data

The personal data basa81 collects is used for the following purposes:

• To create, maintain, and administer your basa81 account and verify your identity.
• To process deposits, withdrawals, and bonus credits accurately and securely.
• To provide access to casino games, live dealer tables, sports betting markets, and all other features of the Platform.
• To comply with responsible gaming obligations, including monitoring for signs of problem gambling and enforcing deposit limits, cool-off periods, and self-exclusions.
• To detect, investigate, and prevent fraud, money laundering, multi-accounting, and other prohibited conduct as described in our Terms & Conditions.
• To respond to your customer support enquiries via live chat, email, or WhatsApp.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
• To send you promotional communications about bonuses, new games, and special offers — only where you have consented to receive such communications.
• To analyse usage patterns and improve the Platform's features, performance, and user experience.
• To comply with legal and regulatory obligations applicable to the operation of an online gaming platform.

7. Sharing Your Data

basa81 does not sell your personal data. We may share your data with carefully selected third parties in the following circumstances:

7.1 Payment Processing Partners

Your financial data is shared with the payment service providers required to process your deposit or withdrawal transaction. This includes mobile financial service operators (bKash, Nagad, Rocket, Upay) and card payment processors handling Visa and Mastercard transactions. These providers act as independent data controllers for their own services and are bound by their own privacy policies and applicable financial regulations.

7.2 Identity Verification Providers

Where basa81 uses a third-party KYC provider to verify the identity documents you submit, the relevant document images and associated personal data will be shared with that provider solely for verification purposes. Verification providers are contractually prohibited from using your data for any purpose other than the identity check requested by basa81.

7.3 Game Technology Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as a pseudonymous player identifier and session token) necessary to deliver game content to your device. These providers do not receive your full name, payment data, or contact information.

7.4 Fraud & Security Service Providers

basa81 uses third-party fraud detection, risk management, and security services. These providers may receive technical data including IP address, device fingerprint, and behavioural analytics data to assist in identifying suspicious activity. They are bound by strict data processing agreements and may not use this data independently.

7.5 Legal & Regulatory Disclosures

basa81 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so or where disclosure is necessary to protect the rights, safety, or property of basa81, its employees, or other users of the Platform.

7.6 Business Transfers

In the event that basa81 is involved in a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is handled as a result.

8. Cookies & Tracking Technologies

basa81 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, analyse usage patterns, and deliver relevant promotional content. The following categories of cookies may be placed on your device when you use the basa81 Platform:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that detect fraudulent activity. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, preferred currency display, and responsible gaming settings you have configured. Disabling these cookies may affect your experience.
• Analytics Cookies: Collect anonymised or pseudonymised data about how users interact with the Platform — which pages are most visited, where users drop off, and how long sessions last. This data helps us improve the Platform.
• Marketing Cookies: Used to measure the effectiveness of our promotional campaigns and to show you relevant offers based on your browsing behaviour on the Platform. These are only set where you have provided consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may limit your ability to use some features of the basa81 Platform.

9. Data Retention

basa81 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by applicable law. The following general retention periods apply:

• Account data (identity, contact, KYC documents): Retained for the duration of your active account, plus a minimum of five years following account closure, in line with anti-money laundering record-keeping obligations.
• Transaction and financial data: Retained for a minimum of five years following the date of the transaction.
• Gaming history and session data: Retained for a minimum of two years from the date of the session.
• Customer support communications: Retained for two years from the date of the last interaction in a support thread.
• Marketing preference records: Retained until you withdraw consent or close your account, plus six months to process the opt-out.
• Technical and usage data (server logs): Retained for 12 months on a rolling basis.

When retention periods expire, personal data is securely deleted using industry-standard data erasure methods, or anonymised such that it can no longer be attributed to an identifiable individual.

10. Data Security

basa81 implements appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields (including identity document data and payment references) at rest in our databases.
• Strict internal access controls ensuring that basa81 staff can only access personal data that is necessary for their specific role.
• Regular security audits and penetration testing by qualified information security professionals.
• Multi-factor authentication requirements for all basa81 internal systems that hold personal data.
• Formal data breach response procedures that include player notification where a breach presents a material risk to your rights.

While basa81 takes all reasonable steps to protect your data, no system connected to the internet can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

11. Children's Privacy

The basa81 Platform is strictly for adults aged 18 years and over. basa81 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a user under 18 has provided us with personal data, we will delete that data promptly, void any associated account activity, and return any deposits to the original payment source.

If you are a parent or guardian and believe that a minor has created a basa81 account or submitted personal data to our Platform, please contact us immediately at [email protected] so that we can take appropriate action.

12. Marketing Communications

basa81 may send you promotional emails, SMS messages, or platform notifications about bonuses, new game releases, tournaments, and special offers. We will only send you direct marketing communications where you have given your consent to receive them, either during account registration or subsequently through your account communication preferences.

You may withdraw your consent to marketing communications at any time by:

• Updating your communication preferences in your basa81 account settings.
• Clicking the unsubscribe link included in any marketing email.
• Contacting our support team at [email protected] and requesting removal from our marketing list.

Please note that withdrawing consent to marketing communications does not affect your receipt of transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts, which are sent as a necessary part of operating your account.

13. Third-Party Services

The basa81 Platform may display or reference content provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These third parties operate their own services subject to their own privacy policies. basa81 is not responsible for the privacy practices of game providers or any other third-party services that operate independently from the Platform.

basa81 does not include third-party advertising networks on the Platform. Promotional content displayed on the Platform relates exclusively to basa81's own products and services.

14. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data basa81 holds about you:

• Right of Access: Request a copy of the personal data we hold about you and information about how it is processed.
• Right to Rectification: Ask us to correct inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary, subject to overriding legal obligations.
• Right to Restrict Processing: Ask us to pause processing of your data in certain circumstances.
• Right to Data Portability: Receive a copy of the data you have provided to us in a machine-readable format where technically feasible.
• Right to Object: Object to processing based on our legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Withdraw consent for processing activities based on consent (such as marketing), without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please submit a written request to [email protected]. We may need to verify your identity before processing your request. We will respond within 30 days of receiving a verified request. In complex cases we may extend this period by a further 30 days, in which case we will inform you of the extension and the reason for it.

15. Policy Updates

basa81 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features of the Platform. When we make material changes, we will notify registered players by email or by displaying a prominent notice on the Platform no fewer than 14 days before the changes take effect.

The date of the most recent update is shown at the top of this document. We encourage you to review this Privacy Policy periodically. The current version is always available at https://basa81.app/privacy-policy.

Your continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not accept the updated policy, you should stop using the Platform and close your account before the update takes effect.

16. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way basa81 processes your personal data, please reach out to us through any of the following channels:

• Email: [email protected] — please use the subject line "Privacy Enquiry" for faster routing.
• Live Chat: Available 24 hours a day, 7 days a week directly on the basa81 Platform.
• WhatsApp: +880 1700 000000 — available 08:00–00:00 Bangladesh Standard Time (BST, UTC+6).

We are committed to resolving all privacy-related concerns fairly and promptly. If you are not satisfied with our response, you may escalate your complaint through the appropriate legal channels available in your jurisdiction.